The Verge states it correctly, "Slack's challenge is getting people to pay for its service, and Microsoft's is getting people to love using its service. This makes Teams the leader in this vital metric as Slack currently reports 10 million DAU. Interestingly, Microsoft Teams’ daily active users (DAU) metric now exceeds 13 million. It wants to compete with Cisco (Webex) and Microsoft (Teams) and is investing in partnerships like Atlassian, Salesforce, and Zoom to do just that. Slack’s CFO states its focus is growing its existing paying customer base (land and expand) and targeting large enterprise customers. Less (service) and more (cost) in this case. Additionally, Slack proactively provides service credits to customers as outages occur, which is unique in the industry of cloud software providers (even though it shouldn’t be).įolks, listen to your vendors, as they are telling you what to expect in terms of service and cost. In fairness to Slack, a four-nines uptime SLA is an exceptional goal that exceeds the SLAs offered by Microsoft and Salesforce, which both stand at three 9s. These terms have now been tightened up per Slack's CEO…so as a customer, Slack isn't contractually providing a better SLA it is instead reducing your compensation when it fails to deliver the SLA! Uptime for the quarter was 99.9%, falling short of the stated goal of four-nines (99.99%) uptime the service credit payout was a result of a “generous credit payout multiplier…contracts dating from when we were a very young company,” per Allen Shim, Slack’s chief financial officer.
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